Privacy policy
This policy explains what personal information Windsor Piano School collects, why we use it, how it is protected and the rights you have over your information.
Last updated: 15 July 2026Who we are
Windsor Piano School is responsible for deciding how and why personal information covered by this policy is used.
Contact details
Windsor Piano School
203 Clarence Road
Windsor, Berkshire
SL4 5AN
Email:
enquiries@windsorpianoschool.co.uk
Telephone:
020 3432 0885
Information we collect
We do not normally ask students or parents to provide their home address.
Contact information
Student and parent or guardian names, email addresses, telephone numbers and the relationship between a child student and the responsible parent or guardian.
Lesson information
The student’s age, instrument, musical experience, teacher, lesson time, lesson duration, attendance, reported absences, progress and communications about tuition.
Invoices and payment confirmations
All payments are handled through third-party payment providers. Windsor Piano School does not directly collect, process or store card details or bank-account details.
We may receive and retain the invoice amount, payment status, payment date and transaction reference supplied by the payment provider so that we can administer the student’s account.
Examinations and performances
Information required for examination entries, recitals, festivals and other agreed musical opportunities, including the student’s name, date of birth, instrument, grade and result.
Relevant support information
Health, accessibility, emergency or safeguarding information only where it is voluntarily provided and reasonably needed to teach or support the student safely.
Website information
Information submitted through contact, booking and absence forms, together with limited technical information required for website security and operation.
How we use your information
Enquiries and taster sessions
We use contact and availability information to answer enquiries and arrange taster sessions.
Lawful basis: steps requested before enrolmentLessons and enrolment
We use personal information to assign a teacher, reserve a lesson time, provide tuition, manage attendance and communicate with students, parents or guardians.
Once an invoice has been paid through the relevant third-party payment provider, we use the necessary information to confirm and administer the student’s enrolment and lessons.
Lawful basis: providing the agreed tuition serviceInvoices and account administration
We use invoice and payment-confirmation information to issue invoices, confirm payments, manage balances and maintain appropriate financial records.
Payment processing itself is completed by third-party providers rather than by Windsor Piano School.
Lawful basis: providing the service, legal obligations and legitimate interestsExaminations and musical opportunities
We use the necessary information to enter students for agreed examinations, festivals, recitals and performances.
Lawful basis: providing the service and consent where requiredPhotographs and recordings
Identifiable photographs or recordings are used for publicity or social media only where appropriate permission has been obtained. Permission may be withdrawn for future use.
Lawful basis: consentSchool news and communications
We may send lesson information, school announcements, examination information and event updates relevant to the student’s enrolment.
Lawful basis: providing the service and legitimate interestsWho we share information with
We share only the information reasonably needed for the relevant purpose. This may include:
- Windsor Piano School teachers and authorised administrators.
- The responsible parent or guardian of a child student.
- Third-party payment providers and banks.
- Accountants and professional advisers.
- Website, email, booking and scheduling providers.
- ABRSM or another examination board where an entry is requested.
- Festival or performance organisers where participation is agreed.
- Authorities or emergency services where disclosure is legally required or necessary to protect someone.
We do not sell personal information.
How long we keep information
We keep personal information only for as long as reasonably needed to provide lessons, administer the account, respond to questions or disputes and meet accounting, legal, examination or safeguarding requirements.
Enquiries
Enquiry information that does not lead to enrolment is normally deleted when it is no longer reasonably needed.
Student records
Lesson and account records are kept during enrolment and afterwards for the period reasonably required for administration, complaints, safeguarding or legal claims.
Financial records
Invoices and payment-confirmation records are retained for the period required by applicable accounting and taxation rules.
How we protect your information
We use reasonable administrative and technical measures to protect personal information against loss, misuse, unauthorised access or accidental disclosure.
Access is limited to teachers, administrators and service providers who reasonably need the information for their work. No electronic storage or communication system can be guaranteed to be completely secure.
Children’s information
Many Windsor Piano School students are under 18. Enrolment and account information for a child is normally provided and managed by a parent or guardian.
We collect only the information reasonably needed to provide lessons, communicate with the responsible adult, support the student and arrange agreed examinations or performances.
Your rights
Depending on the circumstances, you may ask us to:
- Confirm whether we hold personal information about you.
- Provide a copy of your personal information.
- Correct inaccurate or incomplete information.
- Delete information where there is no lawful reason to retain it.
- Restrict or object to certain uses of your information.
- Withdraw permission where processing is based on consent.
These rights may be limited where information must be retained for a lawful reason.
Service providers outside the UK
Some website, email, payment or cloud-service providers may process information outside the United Kingdom. Where this occurs, we use providers that apply appropriate data-protection safeguards.
Questions and complaints
Please contact Windsor Piano School first if you have a question or concern about how your information is used.
You may also make a complaint to the Information Commissioner’s Office, the UK data-protection regulator.
Information Commissioner’s Office
Changes to this policy
We may update this policy when our services, systems or legal responsibilities change. The latest version will be published on this page with an updated date.
Questions about your information?
Contact Windsor Piano School to ask a question, request access to your information, correct information or withdraw permission.
Windsor Piano School · Registered learning provider · UKPRN 10067404