Lesson cancellation policy
A clear and fair scheduling policy for students taking piano, violin, guitar, drums and singing lessons at Windsor Piano School.
Lesson rescheduling
Minimum notice period
A minimum of 24 hours’ notice before the scheduled lesson time is required to request a rearrangement. Notice given less than 24 hours before the lesson does not qualify for a make-up lesson.
How to report an absence
Complete and submit our absence form as soon as possible. Absence notifications sent directly to a teacher do not replace submission of the school’s absence form.
One make-up lesson per half-term
Each student may rearrange a maximum of one qualifying lesson per half-term. This limit helps maintain consistent progress and ensures fair access to available make-up lesson spaces.
Available make-up slots
Qualifying lessons may be rearranged only into the make-up slots offered by Windsor Piano School. A specific teacher, day or time cannot be guaranteed.
Alternative teacher
Where the regular teacher is unavailable, the make-up lesson may be offered with another suitably qualified Windsor Piano School teacher.
Make-up lessons cannot be rearranged again
Once a make-up lesson has been booked, it cannot be cancelled, rearranged, credited, refunded or carried forward to another half-term.
Cancellations & refunds
No refunds for student cancellations or missed lessons
Refunds or lesson credits are not issued when a lesson is cancelled or missed by the student, regardless of the amount of notice provided. Where at least 24 hours’ notice is given, one lesson per half-term may be rearranged in accordance with this policy.
Late arrival
Lessons begin and finish at the scheduled times. If a student arrives late, the lesson will still finish at its original end time and the missed time cannot be added, credited or rearranged.
Teacher or school cancellation
If Windsor Piano School or the teacher cancels a lesson, the lesson will be rearranged or credited. A cancellation made by the school does not count towards the student’s one make-up lesson allowance.
General terms
Regular lesson commitment
Enrolment reserves a regular weekly lesson time and teacher. Students and guardians are responsible for attending the scheduled lessons or reporting absences in accordance with this policy.
Half-term payment
Regular lessons are invoiced and paid in advance for the half-term. A student absence does not reduce or amend the half-term invoice.
Policy acceptance
By enrolling and continuing lessons at Windsor Piano School, students and guardians agree to follow this cancellation and rescheduling policy.
Fair application
The policy applies consistently to all students so that teachers’ schedules, lesson spaces and make-up availability can be managed fairly.
Thank you for your understanding and cooperation. This policy allows Windsor Piano School to maintain reliable schedules, support our teachers and provide consistent tuition to every student.